Biuro Karier

Capgemini IT Outsourcing Poland- oferta pracy

 

Capgemini IT Outsourcing Poland has achieved great success & grown rapidly since establishing our first service centre in Krakow 6 years ago. In 2006 we established our 2nd centre in Katowice and we now employ over 1400 staff across the 2 sites, servicing some 40 clients in a mix of 16 languages.


Due to dynamic development of our ITO department in Kraków, we are currently seeking candidates for the position of:


Customer Service Advisor (English language)


Ref. no CSA/ENG/BK
Location: Kraków


Job Description:

•    undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
•    accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
•    proactive flagging incidents where no knowledge solution was found,
•    meeting or exceeding the level of Service when responding to all incoming incidents,
•    accurate and timely hand off to other resolving teams.

 

Person Profile:

•    very good English language skills both verbal and written,
•    excellent verbal and written communication skills,
•    professional telephone manner,
•    Basic IT knowledge (Vista/2000/XP, MS based applications),
•    basic technical support experience an advantage but not necessary,
•    flexible, well-motivated team player, ability to work under pressure.


We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world's most respected IT companies.

Interested candidates are invited to apply to the following e-mail address:
recruitmentITO.pl@capgemini.com



All documents must be submitted in English.
Photo and date of birth do not have to be included in the application.
We protect your privacy. We kindly inform you that we contact only chosen candidates. In your application please include the following statement: „I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 9.08.1997 no 133, position 883)”.

The recruitment process is conducted in accordance with the principles of equal treatment in employment, Labor Code, Chapter IIa, Art. 183a – 183e