Biuro Karier

International Paper - French & English speaking Customer Service Agent

 

International Paper (NYSE: IP) is a global paper and packaging company with manufacturing operations in North America, Europe, Latin America, Russia, Asia and North Africa. Its businesses include uncoated papers and industrial and consumer packaging, complemented by xpedx, the company's North American distribution company. Headquartered in Memphis, Tenn., the company employs about 61,500 people in more than 20 countries and serves customers worldwide. For more information about International Paper, its products and stewardship efforts, visit internationalpaper.com.


International Paper is expanding its Shared Service Center in Krakow
and is seeking exceptional candidates to be part of its team as a


French & English speaking Customer Service Agent 
(ref. no: CSA11/pracuj)


Responsible for addressing a variety of inquires or requests for services for customers, IP personnel or Business Partners that are the result of an inbound and outbound correspondence. Services include, but not limited to: purchase orders, orders changes, adjustments, and cancellations and general inquiry support. Coordinate with Customer facing team, Customer Administrators and related departments to communicate and resolve exceptions in an expedient manner.

Key Accountabilities

•    Effectiveness and efficiency of order processing.
•    Understand and execute the customer service level to the established performance criteria – quality, productivity and customer satisfaction.
•    Understand and execute the business rules and processes in fulfilling the customer needs.
•    Learn and work in a team environment.

 

Skills and Experience Requirements

•   Excellent written communication
•   Ability to process high volume of data accurately and efficiently
•   Good understanding of order management processes
•   Good organizational skills
•   Ability to work in the e-business world
•   Fluent French is a must, good command of English

 

We offer

The opportunity to work in a multinational and multicultural company, stable employment, high standards of work, attractive salary, social fund, modern office placed in the center of Krakow, friendly and dynamic work environment, career development within global structure.

To apply please send your CV and cover letter in English as MS Word document to  the following address:

•   recruitment@ipaper.com

•   or International Paper Polska Sp. z o.o. Centrum Biurowe Lubicz, ul. Lubicz 23 31-503 Kraków