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Shell Polska Sp. z o.o. - Customer Service Professional - German speaker

 
 
SBSC KR Customer Service Professional - German speaker

Job ID: E22444

Location: Krakow/Zabierzow, Poland

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 100 countries and territories and employing more than 102,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work.

Royal Dutch Shell has developed a global network of Shell Shared Services Centres to provide first-class services to Shell companies across the world. 6 Centres are currently in existence in Krakow, Glasgow, Kuala Lumpur, Manila, Chennai and Cape Town. This network provides a platform for large-scale specialist expertise and process knowledge to deliver operationally excellent and controlled process.


Shell Business Service Centre in Krakow provides its customers with services in three main areas: Finance Operations, HR Services and Customer Service. In addition, being international and well-established, the company gives a unique chance of working with people from all over the world in a young and rapidly developing organization.
 
Shell offers interesting development opportunities for both graduates and experienced professionals.

Responsibilities:

Job Responsibilities:

• Be the first point of contact for Customers
• resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards
• Provide assistance to customers in self-service mediums and assist customer to complete transactions
• Record and follow up all customer contacts in customer facing systems for the service accredited

Requirements:

• Very good German (written and oral proficiency)
• Good English
• Positive customer focus attitude and passion for working with customers
• Competence in problem solving with customer facing services
• Excellent communication skills
• Ability to cooperate in a team
• IT software familiarity (Microsoft Office and Internet)

 

Sposób aplikacji:

• Zarejestruj się na stronie www.shell.pl