Biuro Karier

Amway - Customer Service Representative

 

Customer Service Representative

•    Firma Amway

•    Miejsce pracy: Kraków Business Park, Zabierzów
•    Data rozpoczęcia pracy: najszybciej jak to możliwe
•    Typ umowy: umowa o pracę
•    Liczba wakatów: 2


Purpose of the role:

•    Responsible for any data entry (orders, applications and generic data maintenance)

 

 Principal Accountabilities, key activities:

•    Enters, corrects, updates in computer system AS400 data based on the received documents such as:
•    applications (originals, mails, faxes)
•    resignations (based on the copy of)
•    orders – received by mails and fax
•    reactivation
•    changes of customers’ data
•    renewals
•    other necessary for the database accuracy
•    Enters into computer system finance documents as required by Finance Department
•    Debits customers’ accounts with the cost of maps / stickers mailing, handles over the information to Finance Department
•    Operates all kind of devices of Customer Service Department
•    Will be a part of document archiving process
•    Assures the confidentiality of information, which has access to due to the position
•    Ensuring service level adherence and achieving key performance indicator targets
•    Protects personal database – applies all legal requirements in regard to personal data protection.
•    Collaborating with other departments and foreign affiliate offices

Key Qualifications required /Prerequisites:

•    Fluent English and good/very good Greek
•    Intermediate/good Italian or German would be an asset
•    Bachelor or Master University degree
•    Strong interpersonal and communication skills
•    Energetic and enthusiastic approach to team work
•    Flexibility and ability to manage pressure and time work
•    Customer oriented and focused
•    Any other experience in Customer Care or Contact Centre area and/or in an international context is considered really appreciated
•    Ability to work with MS Office tools (Word, Excel, Access, PowerPoint)
•    Keyboard skills

What do we offer:

•    The opportunity to work in a multicultural company
•    Stable employment contract
•    Attractive salary
•    Benefit package
•    Supportive international team environment

 

How to apply:

If you are interested in this job, please send your application (CV in English) with the reference number in the topic (CSR/Greek/2011) to the following address: