Biuro Karier

Capgemini Infrastructure Outsourcing Services - English Customer Service Advisor

 

Capgemini Infrastructure Outsourcing Services is one of the biggest outsourcing service providers in Poland. IOS has achieved great success and grown rapidly since the establishment of our first service center in Krakow six years ago. In 2006, we opened a second center in Katowice. Today, our team of 1,400 professionals delivers IT outsourcing services to 40 clients in 16 languages.


English Customer Service Advisor


Job Description:
•    Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
•    Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages.

 

Candidate's profile:
•    Very good English language skills both verbal and written,
•    Basic IT knowledge (Vista/2000/XP, MS based applications),
•    Basic technical support experience would be an advantage,
•    Professional telephone manner,
•    Flexible, well-motivated team player, able to work under pressure.

 

•   What we offer:
•    Interesting and stable job within an international team,
•    Competitive salary with an attractive benefits package,
•    Opportunity to develop your career with one of the world’s most respected IT companies,
•    Friendly working atmosphere.


Interested candidates are invited to apply to: recruitmentITO.pl@capgemini.com

Photo and date of birth do not have to be included in the application.

We protect your privacy. We kindly inform you that we contact only chosen candidates. In your application please include the following statement: “I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)”. The recruitment process is conducted in accordance with the principles of equal treatment in employment, Labor Code, Chapter IIa, Art. 183a – 183e